// support

Support

Stuck, missing progress, or need to reach us about your data? Open a topic below for quick help — if it doesn't solve it, email us and we'll get back to you.

Product

Orbit Ascend: Space Arcade

Mobile game

Common topics

  • Account & Callsign

    We can help with:

    • Change callsign
    • Callsign cooldown / Zircon override
    • Link account
    • Restore profile
    • Delete account
    Email Support
  • Purchases
    Restore a permanent purchase
    Settings → System → Restore Purchases
    Missing purchase?
    Restart the game and try Restore Purchases.
    Refund request?
    Refund requests are handled by the store where you made the purchase.
    Still need help? Email Support
  • Lost Progress

    Before contacting us:

    • Confirm you are using the same linked account
    • Restart the game
    • Check your internet connection

    Include:

    • Callsign
    • Pioneer ID
    • Device model
    • App version
    • Approximate date the progress was lost
    Email Support
  • Bug / Technical Issue

    Please include:

    • App version
    • Device model
    • OS version
    • What happened
    • What you expected to happen
    • Steps to reproduce it
    Email Support
  • Report a Player

    Please include:

    • Player callsign
    • Player Pioneer ID, if visible
    • Leaderboard type
    • Approximate rank
    • Reason for report
    • Screenshot, if available

    Report players by what you can see in-game — callsign and visible Pioneer ID are enough. No internal IDs needed.

    Email Support
  • Other

    Feedback, questions, or anything that doesn't fit the topics above — include as much detail as you can.

    Email Support

Contact Support

papereggstudios@gmail.com

For technical or account issues, include:

App version · Device model · OS version
A short description of the problem

Privacy or data request?

Use the same email and write "Privacy Request" in the subject.

Email us

Never send sensitive data

Do not include passwords, payment-card numbers, or full payment details in your message. Store and payment issues are handled by your platform's store; we only need enough information to identify the problem.

Quick help

  • Delete your account

    Open Settings → System → Delete Account in-game. This removes your cloud profile and associated data. If you cannot access the game, email papereggstudios@gmail.com for assistance with a deletion request.

  • Restore purchases

    Open Settings → System → Restore Purchases in-game. This restores eligible permanent purchases previously made with the same Google Play account. Consumable Zircon packs are not restored through Restore Purchases.

See the Privacy Policy and Terms of Use for how your data and the game are governed.